MTN mobile money – erykme.com

1. The Agreement

When you open a Mobile Money Wallet you must know the terms and conditions (“rules”) for using your Wallet. You need to understand each clause of the rules set out in this document. You are required to keep these rules as they are a binding agreement between you and us, Scancom Limited (MTNGHANA) and Partner Banks. When you apply for a Mobile Money Wallet you agree to these rules.

2. What We Mean

The following definitions relate to these terms and conditions:

2.1 “Cell phone” means a GSM terminal connected via a GSM radio link to the MTN telecommunications network.

2.2 “Credit” means depositing funds in your Wallet.

2.3 “Debit” means the movement of funds out of your Wallet.

2.4 “GSM” means the global system for mobile communications as defined in the European Technical Standards Institute’s list of specifications.

2.5 “Merchant” means any registered business entity that is authorised to engage in the sale and distribution of Mobile Money products and services and or accept Mobile Money as payment for goods & services offered.

2.6 “Mobile Money Website” refers to the website address https://196.201.56.109

2.7 “Mobile Money” means the financial services product offered by us being a transactional banking Wallet.

2.8 “MTNGhana” means Scancom Limited.

2.9 “Pack” means the collection of the User Manual, schedule of fees, other documents and advertising material given to you upon registration.

2.10 “Partner Banks” meansEcobank GhanaLimited, Fidelity Bank Limited, Guaranty Trust Bank Ghana Limited,Stanbic BankGhana Limited,Cal BankLimited, Merchant Bank Limited,Zenith BankGhana Limited, United Bank for Africa Ghana Limited,Access Bank GhanaLimited,Agricultural Development Bank and any other Bank that may be signed on to the Mobile Money Service from time to time.

2.11 “PIN” means personal identification number being the secret code you choose for your cell phone.

2.12 “POS” means a point of sale device which is used for Mobile Money transactions.

2.13 “Services” means the services provided by us relating to your cell phone to enable you to use Mobile Money.

2.14 “SMS” means a short message service consisting of a text message.

2.15 “User Manual” means a document describing Mobile Money and its functionality.

2.16 “Wallet” means your Mobile Money transactional account which is accessed primarily through your cell phone.

2.17 “Wallet holder” means the individual in whose name the Mobile Money Wallet is registered.

2.18 “we” or “us” or “our” means MTN Ghana and Partner Banks.

2.19 “you” or “your” means the Wallet holder.

3. Mobile Money Concept

3.1 Mobile Money enables its users to do money transfers, deposit and withdraw money and top up airtime from their phone or from any Mobile Money authorized merchant.

3.2 Mobile Money users will be informed of any additional feature that may be offered in the future on Mobile Money.

4. Mobile Money Wallets

4.1 Mobile Money Wallets are opened and owned by Partner Banks and this service is currently reserved to MTN Ghana customers only. To become a Mobile Money user, MTN Ghana customers will be subject to requirements from Partner Banks. The Mobile Money user commits himself/herself to use Mobile Money only on MTN GHANA network unless otherwise notified by MTN Ghana.

5. Application for Wallet

5.1 You can only apply for a Wallet if you are an active MTN Ghana subscriber. Only Ghanaian citizens with a valid ID document may apply for a Mobile Money Wallet.

5.2 Foreigners wanting to benefit from this service may be required to provide evidence of residence, in the form of a resident permit or any other legal documentation to that effect.

5.3 Persons below the age of 18 (minor) cannot open a Mobile Money Wallet. A person above the age of 18 may however open a Wallet to be held in trust for a minor.

5.4 Persons below the age of 18 (minor) cannot open a Mobile Money Wallet. A person above the age of 18 may however open a Wallet to be held in trust for a minor.

We require your personal details and certain information before a decision is made on your application. You must provide complete and accurate information.

5.5 We may decline your application at our sole discretion.

5.6 We will verify your identity and may refuse to open a Wallet for you if we are not satisfied with proof of your identity.

5.7 Your Wallet will be held by a Partner Bank.

6. Fees and Other Charges

6.1 You pay fees when you use your Wallet. A list of these fees is available from Partner Banks’ branches, Authorised Mobile Money Merchants and MTN Service Centres, by contacting our Call Centre on 111 or by accessing the Mobile Money website.

7. Transacting

7.1 To manage your money safely there are transactional and daily limits on your Wallet. You can increase or reduce these limits by contacting our Call Centre on 111 subject to the restrictions placed in terms of paragraphs 7.5 and 7.6.

7.2 You may access the available funds in your Wallet at any time using your cell phone and the Internet. While we will make every reasonable attempt to provide the Services in accordance with the User Manual, we provide the Services “as is” and without any warranties.

7.3 You must authorise your transactions with your secret PIN, which you create when you register, or by such other method we may prescribe from time to time.

7.4 Any use of or transactions concluded through the Mobile Money website are subject to the terms and conditions on the website, as may be amended by us from time to time.

7.5 Non-Wallet holders shall not transfer or make any payments that exceed GHC 200.00 per day. Wallet holders shall not withdraw, transfer or make any payments that together exceed GHC 1,000.00 per day. Should you exceed any of these limits, your transactions will be declined and you will need to visit any Partner Banks’ branch or selected MTN Ghana outlet with your valid ID document as well as proof of your residential address.

7.6 In addition to 7.5, the balance on your Wallet may at no time exceed GHC 10,000.00. Should your balance, at any time, exceed GHC 10,000.00, no withdrawals, transfers or payments may be effected against your Wallet and you will need to visit any Partner Banks’ branch or selected MTN outlet with your valid ID document as well as proof of your residential address.

7.7 We may verify and confirm any record of a deposit into your Wallet. Our records will be taken as correct unless the contrary is proven.

8. Security and Unauthorised Use

8.1 The user selects a confidential Personal Identification Number during registration. This PIN is mandatory for the use of all Mobile Money features in such a manner that no transaction could be effected without entering and validating this PIN. The user has three (3) attempts to enter the right PIN. If the user enters the wrong PIN on his/ her third attempt, the Mobile Money wallet will be disabled.

8.2 You are responsible, for keeping your PIN secret and for all transactions that take place on your Wallet with your PIN and you indemnify us against any claims made in respect of such transactions. Your PIN shall not be communicated to anyone, must be kept in a very confidential manner and should in no case be written on any document. The user must ensure this PIN is always composed out of sight of any individual.

8.3 If at any time you believe or know that your cell phone or PIN has been stolen or compromised, you can call us immediately on 111. We will block the PIN as soon as we reasonably can. You will remain responsible for all transactions that occur until your PIN is blocked.

8.4 Should you dispute that any purchase or withdrawal debited to your Wallet was authorised by you, you will have to prove it was not authorised.

8.5 We can accept your telephonic instructions without your written confirmation. We use authentication questions and/or voiceprint to confirm your identity when you call our Call Centre. These methods give us your authorisation to execute your instructions.

8.6 You are responsible for protecting your computer against computer viruses when you use the Internet to access our Mobile Money website and Internet banking facilities. We are not liable for any computer program or code that may originate from our systems and you indemnify us against any claims made in this regard.

9. Statements

9.1 You may upon payment of a prescribed fee request a statement print out from us showing all the transactions on your Wallet. You must check each statement as soon as you receive it and inform us within 30 days of the date of the statement if you think that a statement is not correct. If you do not do this within this timeframe you hereby waive the right to dispute any transactions reflected on the statement or to recover any losses from unauthorised transactions reflected on the statement.

9.2 You can use your cell phone to request a balance or mini statement on your Wallet or alternatively you may print out your statement from the Mobile Money Website.

10. Closing Your Wallet

10.1 We will close your Wallet on receiving a request from you.

10.2 We can close your Wallet, restrict activity on your Wallet or suspend access to your Wallet if in any way we know or suspect your Wallet is being used fraudulently, negligently or for illegal activities or if we must do so to comply with the law.

10.3 We can close your Wallet if we believe that you are in breach of these terms and conditions, are trying to compromise our systems or are unreasonably interfering with any Services provided by us.

10.4 We may choose at any time to close your Wallet to protect our interests.

10.5 We may close your Wallet if you do not use your cell phone and Wallet for a period of 9 months, except where your contract for your cell phone is still valid.

10.6 If you are no longer an MTN subscriber we may close your Wallet.

10.7 If we close your Wallet in terms of this clause 10 you must ensure that all debit orders linked to this Wallet are removed within 30 days as these debit orders will be declined after this period and neither the Partner Banks nor MTN will accept any liability resulting from these declined debit orders.

10.8 We will not be responsible to you for any direct, indirect, consequential or special damages arising from any act or omission by us or any third party for whom we are responsible, whether arising in contract, delict or statute, if we close or suspend your Wallet in terms of this clause 10.

11. Failure or Malfunction of Equipment

We are not responsible for any loss arising from any failure, malfunction, or delay in any POS, cellphone networks, and cell phones, the Internet or terminals or any of its supporting or shared networks, resulting from circumstances beyond our reasonable control.

12. Notices

12.1 The address you supply on your Mobile Money Registration Form is regarded as your chosen address where notices may be given and documents in legal proceedings may be served. You must notify us immediately should your physical, postal, email address or cell phone number change.

12.2 We are entitled to send any notice to an email address specified on your application. This communication will be regarded as having been received by you, unless the contrary is proved. This clause pertains to customers who have completed the Mobile Money Registration Form.

12.3 Any correspondence that we send to you by post will be considered to have arrived within seven days of posting and any correspondence that we send to you by fax or email will be considered to have arrived on the day that it was sent.

12.4 We are entitled to send information to you via SMS to the contact cell phone number supplied on your application form and as amended from time to time. These SMSs are for information purposes only. 12.5 You should send any legal notice to us at our chosen address:Ridge Towers6th Avenue, RidgeP.O. Box TF 281,

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